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The CIS-HAM Exam covers a range of topics that include hardware asset tracking, lifecycle management, procurement, and contract management. Individuals who take the exam must have a comprehensive understanding of these topics and their relevance to hardware asset management. Certified Implementation Specialist - Hardware Asset Management certification also requires individuals to have practical experience with ServiceNow, making it an ideal credential for ServiceNow administrators and developers.

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Achieving CIS-HAM Certification demonstrates the candidates' knowledge and ability to work within the ServiceNow framework, specifically in Hardware Asset Management. It validates that IT professionals understand the fundamental concepts of hardware asset management, can explain best practices in implementation to other stakeholders, and can implement the ServiceNow hardware asset management module. Ultimately, CIS-HAM Certification can lead to better IT asset management processes, improve the integrity of asset information, increase efficiency, and reduce costs.

ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q19-Q24):

NEW QUESTION # 19
Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios?
(Choose two.)

A. Create a single asset via barcode scan
B. Create multiple assets listed on a contract PDF scan
C. Create a single asset via Name search
D. Receive one or multiple assets from a purchase order

Answer: A,D

Explanation:
* The ServiceNow Agent mobile app allows the user to scan and create assets in ServiceNow in various scenarios123.
* One scenario is to create a single asset via barcode scan. The user can scan the barcode or QR code of an asset and fill in the required fields to create an asset record in ServiceNow1.
* Another scenario is to receive one or multiple assets from a purchase order. The user can scan the barcode or QR code of a purchase order and view the list of assets to be received. The user can then scan the assets and confirm the receipt in ServiceNow1.
* The other scenarios, such as creating multiple assets listed on a contract PDF scan or creating a single asset via Name search, are not supported by the ServiceNow Agent mobile app123. References:
* ServiceNow Agent app - Product Documentation: San Diego - Now Support Portal
* Hardware Asset Inventory Management - ServiceNow
* Automation Simplifies Hardware Asset Management - ServiceNow Blog

NEW QUESTION # 20
What are the main purposes of transfer order line tasks? (Choose two.)

A. To move transfer order lines from one stage to another
B. To move transfer orders from one stage to another
C. To help track service levels and the time frame needed to complete a transfer order
D. To help track the total number of assets moved from one stockroom to another
E. To automate reordering of consumables as they are consumed by users

Answer: A,C

Explanation:
Explanation
According to the ServiceNow Product Documentation on Transfer Orders1, transfer orders are records that define the movement of assets from one stockroom to another1. They can be used to replenish the stock of assets, fulfill asset requests, or relocate assets1.
According to the ServiceNow Product Documentation on Transfer Order Line Tasks2, transfer order line tasks are records that define the actions that need to be performed for each transfer order line2. A transfer order line is a record that defines the quantity and model of the assets that are being transferred1.
The main purposes of transfer order line tasks are2:
To help track service levels and the time frame needed to complete a transfer order: Transfer order line tasks have a due date and a state that indicate the progress and completion of the transfer order line. They also have a priority and an assignment group that determine the urgency and the responsibility of the transfer order line. These fields help users to monitor and manage the service levels and the time frame needed to complete a transfer order.
To move transfer order lines from one stage to another: Transfer order line tasks have a type that defines the action that needs to be performed for the transfer order line, such as pick, pack, ship, or receive. As transfer order line tasks are completed, the transfer order line moves from one stage to another, such as requested, in transit, or received. These stages reflect the status and location of the assets that are being transferred.
References:
1: ServiceNow Product Documentation: Transfer Orders
2: ServiceNow Product Documentation: Transfer Order Line Tasks

NEW QUESTION # 21
For a model to be fully normalized, what must be added to the model record?

A. Owner
B. Model number
C. Version
D. Manufacturer

Answer: D

NEW QUESTION # 22
To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?

A. Name, Asset tracking unit, Model number
B. Asset tracking unit, Manufacturer, Model number
C. Asset tracking unit, Manufacturer, Model category
D. Name, Device type, Model category
E. Name, Manufacturer, Model number

Answer: C

NEW QUESTION # 23
What is the global standard for product recognition used during hardware model normalization?

A. UNSPSC
B. IAPSO
C. UPC
D. NIGP
E. ECCMA

Answer: A

Explanation:
ServiceNow Hardware Model Normalization enables users to normalize the details, such as manufacturer, product, model, and device type, of your hardware and consumable models. Normalization aligns assets under a common display name based on the product's unique model number. ServiceNow uses the United Nations Standard Products and Services Code (UNSPSC) as the global standard for product recognition during hardware model normalization. UNSPSC is a hierarchical classification of products and services that provides a common language for exchange of information across markets and countries. Reference: Automation Simplifies Hardware Asset Management, Work with hardware normalization, Hardware Model Normalization

NEW QUESTION # 24
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